First Time Setup

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For Allworx Phones

  • Setting and Changing your PIN

    To Log into your mailbox for the first time:

    1. Press the Messages or MSGS Key once
    2. Confirm the extension shown is yours, hit OK
    3. When prompted, enter the default PIN: 1983, hit OK
    4. You will be asked to change the password right away.

    Changing your PIN

    1. Press the Messages or MSGS Key twice
    2. Enter your PIN followed by #
    3. Dial 4 – 5
    4. Follow the prompts to change your PIN

    Please Note: The system disallows the use of simple passwords. Do not use a pin that you would not trust for your debit card.

  • Record Your Name

    It is important to record your name so that it can be played to callers when they are transferred through the Auto Attendant.

    To Record Your Name:

    1. Press the Messages or MSGS Key twice
    2. Enter your PIN followed by #
    3. Dial 4 – 2
    4. Follow the prompts to record your name
  • Record Your Default Greeting

    It is important to record your default no-answer greeting. The default is played when you do not answer your phone.

    To Record:

    1. Press the Messages or MSGS Key twice
    2. Enter your PIN followed by #
    3. Dial 4 – 3 – 0
    4. Follow the prompts to record your greeting

For Samsung Phones

  • Setting and Changing your PIN

    To Log into your mailbox for the first time:

    1. Press the MSG Key
    2. When prompted, dial the default password: 0000 or 1983
    3. You will be asked to change the password right away.

    Changing your PIN

    1. Log in with your current PIN
    2. Dial # – 7 -1
    3. Follow the prompts to change your PIN

    Please Note: The system disallows the use of simple passwords. Do not use a pin that you would not trust for your debit card.

  • Record Your Name

    It is important to record your name so that it can be played to callers when they are transferred through the Auto Attendant.

    To Record Your Name:

    1. Log In with your PIN
    2. Dial # – 7 – 2
    3. Follow the prompts
  • Optional: Enroll yourself in the Dial-By-Name Directory

    Some of our customers use the dial-by-name directory while others do not. If you are required to enroll in the dial-by-name directory please do the following:

    1. Log in with your PIN
    2. Dial # – 7 – 3
    3. Follow the prompts – You will be asked to spell out your first and last name using the telephone keypad.
  • Record Your Primary (No-Answer) Greeting

    It is important to record your no-answer greeting. The no-answer greeting is played when you do not answer your phone.

    To Record:

    1. Log in with your PIN
    2. Dial 5 – 1
    3. Follow the prompts
  • Record Your Mailbox Greetings

    It is important to record your mailbox greeting. The mailbox greeting is played when callers are transferred directly to your voicemail.

    To Record:

    1. Log in with your PIN
    2. Dial 5 – 7
    3. Follow the prompts

Having Trouble? Let Us Help.

Are you have trouble figuring it out? Just want to ask a few questions? Give us a shout we’re happy to help!

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